English-Speaking Customer Service Representative

Transcom

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

• Work for a leading global digital marketplace dedicated to making pre-loved fashion accessible, where I focus on scaling platform growth and enhancing customer engagement across international markets;
• Provide an excellent customer experience by responding to customer queries in a timely and accurate way, via tickets;
• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues;
• Rotating shifts.

To be successful in this role, the following is needed:

• C1 or native written and spoken proficiency in English;
• Strong verbal and written communication and interpersonal skills, such as empathy and listening;
• Ability to quickly absorb information, adapt and respond to change;
• Positive attitude and willingness to provide brilliant customer experience you believe that customers deserve more than just support.