English-speaking Site Director.
INTELCIA
Employer Active
Posted 14 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Ensuring the overall performance of the site.
Leading teams and developing motivation.
Ensuring customer satisfaction in accordance with Group standards.
Your main missions
Performance management
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Monitor key indicators (revenue, profitability, contractual KPIs, turnover, absenteeism)
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Analyze the results, identify areas for improvement , and manage the action plans.
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Ensure that activities comply with quality, safety and confidentiality standards.
Team management and leadership
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Manage, motivate and develop your employees in a positive and stimulating environment.
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Promoting cohesion , engagement and talent development
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Promote the Group's values and embody an exemplary management culture
Business development and management
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To deploy the commercial and operational strategy according to the objectives set
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Ensuring a quality customer experience and lasting satisfaction
Desired Candidate Profile
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Top Management
- Senior Management
Keywords
- English-speaking Site Director.
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