English-Speaking Support Technician
Inetum Offshore Maroc
Employer Active
Posted on 8 Apr
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
English-Speaking Support Technician
Main tasks:
Receive and analyze user requests.
Provide level 1 technical support (diagnosis, identification and resolution of incidents).
Escalate unresolved incidents to higher levels (N2/N3).
Track tickets and ensure reporting of interventions.
Write and update technical documentation and knowledge bases.
Raising user awareness of good IT practices.
Collaborating with technical teams to improve support processes.
Technical skills:
My mastery of Windows and/or macOS environments.
Knowledge of workstation administration, networks, office tools and messaging (Office 365, Google Workspace, etc.).
Use of ticket management tools (ServiceNow, Jira, Zendesk, etc.).
Basics in cybersecurity and user access management.
Skills in diagnosing and resolving hardware and software faults.
Language skills:
Fluent English (written and spoken) required.
Fluent French.
Behavioral skills:
Excellent communication and customer service skills.
Listening and teaching skills.
Rigour, autonomy and responsiveness.
Analytical and synthesis skills.
Ability to work under pressure and manage priorities.
Desired Candidate Profile
Technical skills:
My mastery of Windows and/or macOS environments.
Knowledge of workstation administration, networks, office tools and messaging (Office 365, Google Workspace, etc.).
Use of ticket management tools (ServiceNow, Jira, Zendesk, etc.).
Basics in cybersecurity and user access management.
Skills in diagnosing and resolving hardware and software faults.
Language skills:
Fluent English (written and spoken) required.
Fluent French.
Behavioral skills:
Excellent communication and customer service skills.
Listening and teaching skills.
Rigour, autonomy and responsiveness.
Analytical and synthesis skills.
Ability to work under pressure and manage priorities.
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- English-Speaking Support Technician
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Inetum Offshore Maroc
Inetum is a European leader in digital services. For businesses, public sector organizations, and society as a whole, the Group's 28,000 consultants and specialists strive daily for digital impact: solutions that contribute to performance, innovation, and the common good. Present in 19 countries, working closely with local communities, and with its major software publishing partners, Inetum addresses the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and industrialization, Inetum generated revenue of €2.5 billion in 2023.
https://jobs.smartrecruiters.com/Inetum2/744000119300187-technicien-support-anglophone