Enquiries and Liaison Officer

Malvern College Egypt

Key Responsibilities

• Serve as the first point of contact for new admissions enquiries, general queries, and visitors to the College.
• Provide accurate information about the school s ethos, curriculum, and admissions process.
• Coordinate and lead school tours, ensuring a professional, informative, and engaging experience for prospective families.
• Manage incoming correspondence (emails, calls, walk-ins) efficiently and courteously.
• Maintain up-to-date records of enquiries and visits using the College s admissions systems.
• Work closely with the Admissions, Marketing, and Academic teams to ensure consistent communication and follow-up with families.
• Support College events, such as Open Days and community engagement activities, representing the welcoming face of MCE.

Person Specification

Essential:

• Excellent interpersonal and communication skills in English (spoken and written).
• A warm, approachable, and professional manner.
• Strong organisational and administrative abilities with attention to detail.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• A team player who enjoys working collaboratively with colleagues across departments.

Desirable:

• Previous experience in a school, customer service, or client-facing role.
• Knowledge of admissions or marketing processes in an educational setting.
• Arabic language skills will be considered an advantage.