Enterprise Content Management Specialist (ECM) Brunel

We are hiring for our client, a leading ground transportation services provider in the country.

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Work Location: Qatar

Type of Contract: Direct Hire with Client

Contract Duration: Long Term Permanent

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Job Summary:

• The incumbent is responsible for leading the guidelines, Standard Operating Procedures (SOPs), plans for improvements in development, deployment, and maintenance of the organization's content management systems for Mowasalat within the limits of organization's established practices & policies, departmental objectives, and directions/guidelines from supervisor.

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Key Responsibilities:

Design, implement and maintain ECM solutions:

• Responsible for collaborating with cross-functional teams to gather requirements and design solutions.
• Ensure the efficient management of digital content.
• Responsible for configuring and optimizing ECM platforms, managing content workflows & ensuring data integrity and security.
• Responsible for training, supporting users, performing regular system audits Stay abreast of the latest ECM trends and technologies.
• Lead innovative ECM solutions to enhance the organization's information management capabilities.
• Develop and deploy document management systems.
• Implement records management tools and maintain collaboration tools

Collaborate with cross-functional teams:

• Responsible for collecting business requirements, analyze workflows
• Lead implementation of strategies for content management and information sharing

Configure and customize ECM platforms:

• Tailor ECM applications to client needs and ensure security & accessibility
• Responsible for validating ECM Compliance with industry standards and regulations

Develop and maintain technical documentation:

• Create system architecture documents and develop data models
• Responsible for writing user guides and training materials for ECM

Provide technical support and troubleshooting:

• Diagnose performance and functionality issues and resolve user experience problems respectively

Train and support end users:

• Conduct training sessions and assist users in adopting ECM solutions & best market practices

Monitor and evaluate ECM systems:

• Assess system effectiveness, recommend, implement improvements and enhancements

Stay up to date on industry trends:

• Research emerging ECM technologies and integrate new solutions & best practices into projects

Reports & Record:

• Monitor performance by gathering relevant data and producing statistical reports

Other Tasks:

• Job descriptions are written to reflect major accountabilities and will not describe all the tasks that may be performed by an individual. The incumbent shall perform any additional related duties assigned by the respective line manager to meet operational requirements

Confidentiality:

• The incumbent shall ensure the highest standards are followed to safeguard the sensitive and confidential data of Mowasalat

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Minimum Required Qualifications, Certificates & Skills

• Bachelor's degree in Computer Science, Information Systems, Business Administration (IT) or related field
• At least 5 years of working experience with enterprise content management systems, such as Microsoft SharePoint, OpenText, Documentum, or Alfresco
• Certifications in ECM, such as AIIM's Certified Information Professional (CIP) or Microsoft's SharePoint certifications or equivalent

Skills

• Strong understanding of ECM concepts, principles, and best practices
• Familiarity with information governance, data privacy, and compliance regulations, such as GDPR or HIPAA
• Strong problem-solving, analytical, and critical-thinking skills, with keen attention to detail
• Excellent communication and interpersonal skills, with the ability to work effectively both independently and within a team environment.
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
• Experience with cloud-based ECM platforms, such as Box or Microsoft 365.