ERP / SAP Manager

VEO Worldwide Services

SAP/ERP Management

• Coordinate SAP support, maintenance and upgrade activities

• Monitor incidents, changes and requests via ticketing tools

• Ensuring compliance with SLAs/OLAs and user satisfaction

• Define, document and improve SAP procedures

Delivery & business alignment

• Working closely with the tradespeople to understand their functional needs

• Ensure that SAP solutions effectively support business processes

• Collaborating with architects, project managers and HO IT

• Identify, anticipate and mitigate operational risks and obstacles

IT Integration & Environment

• Oversee SAP integrations with other company systems

• Ensuring the consistency of application flows and architectures

• Anticipating the risks associated with inter-system dependencies

Management & Leadership

• Managing internal and external SAP teams

• Ensuring performance, commitment and skills development

• Participate in the recruitment, onboarding and support of talent

• Implement individual development plans

• To foster a climate of collaboration and accountability

Governance & Reporting

• Manage SAP budgets (CAPEX / OPEX)

• Analyze operational and managerial KPIs

• Produce regular reports for management and committees

• Ensure compliance with IT policies and governance standards

Contribute to the long-term ERP vision, particularly around SAP S/4HANA