ERP Technical Support

Sinmar Soft

Multiple VacanciesEmployer Active

Posted 8 hrs ago

Experience

1 - 7 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

3 Vacancies

Job Description

Roles & Responsibilities

  • Experience as a technical support Specialist
  • Experience in (MS SQL SERVER - MYSQL) IS MUST
  • Experience IN WINDOWS SERVER
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases

Desired Candidate Profile

  • Experience as a technical support Specialist
  • Experience in (MS SQL SERVER - MYSQL) IS MUST
  • Experience IN WINDOWS SERVER
  • BSc in Information Technology or relevant diploma

Company Industry

  • IT - Software Services

Department / Functional Area

  • ERP
  • CRM (IT Software)

Keywords

  • ERP Technical Support

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Sinmar Soft

https://wuzzuf.net/jobs/p/ggeyvrjemvce-erp-technical-support-sinmar-soft-cairo-egypt