ESM System Engineer

TjDeeD Technology

Posted 30+ days ago

Experience

2 - 7 Years

Job Location

Jordan - Jordan

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Participate in the end-to-end implementation of ITSM and ITAM solutions, including requirements gathering, solution design, deployment, and post-implementation support.

  • Configure and customize Matrix42 System to meet business needs and industry best practices.
  • Assist in designing scalable ITSM and ITAM architectures that support operational and business goals.
  • Support the integration of ITSM and ITAM systems with existing IT infrastructure to ensure data consistency and process alignment.
  • Apply ITIL-based processes for incident, change, asset, and service catalog management.
  • Identify opportunities for process improvements, automation, and optimization within ITSM and ITAM workflows.
  • Collaborate with cross-functional teams to resolve technical challenges and contribute to IT initiatives.
  • Stay updated on emerging trends and technologies in ITSM, ITAM, and related fields.
  • Share knowledge and contribute to team development and best practices.

Desired Candidate Profile

Bachelor s degree in Computer Science, Information Technology, or a related field.

  • 2+ years of experience in ITSM, ITAM or ERP solution development, implementation, and support.
  • Solid understanding of ITIL principles and best practices; ITIL Foundation v4 certification is preferred.
  • Experience working on ITSM and ITAM solutions in medium to large environments.
  • Strong skills in system integration, data migration, and process automation.
  • Good problem-solving and analytical abilities, with a proactive approach to addressing technical issues.
  • Strong communication and interpersonal skills for effective collaboration across teams.
  • A commitment to continuous learning and professional growth.
  • Deep understanding of system deployment within enterprise environments, with practical exposure to server infrastructure, virtualization technologies, web servers (such as IIS), and the ability to analyze and troubleshoot infrastructure and connectivity-related issues affecting ITSM/ITAM platforms.

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • ESM System Engineer

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TjDeeD Technology

https://tjdeed.com/jobs/esm-system-engineer/

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