ETIC, Business Analyst - Senior Associate

PricewaterhouseCoopers

Core Responsibilities:

• Elicit, analyze, validate, and document business, functional, and non-functional requirements using appropriate techniques (interviews, workshops, journey mapping, document analysis).

• Produce clear and structured artifacts including:

• Business Requirements Documents (BRD)

• User Stories, Epics, and Acceptance Criteria

• Process flows, decision tables, and data mappings

• Conduct As-Is and To-Be process analysis across business, operational, and system layers to identify inefficiencies, risks, and improvement opportunities.

• Support Agile, hybrid, and waterfall delivery models, including:

• Backlog creation and refinement

• Sprint planning and reviews

• Dependency and risk identification

• UAT planning, execution, and defect triage

• Define and track business KPIs, operational metrics, and value realization indicators.

• Collaborate on dashboarding and reporting requirements to support executive, operational, and regulatory reporting.

• Ensure solutions comply with:

• Organizational architecture and governance standards

• Regional regulatory and compliance requirements (e.g., data privacy, financial regulations)

• Facilitate and lead stakeholder workshops, steering discussions, resolving ambiguities, and aligning priorities across business and technology.

• Develop business cases, cost-benefit analyses, and support investment decision-making.

• Support change management activities, including:

• Impact assessments

• Communication plans

• SOP updates

• End-user training materials

• Actively monitor regional market trends, industry benchmarks, and digital best practices to continuously improve solution quality and delivery effectiveness.

Business Analysis Tools & Technologies:

Jira, Confluence, Azure DevOps for backlog management

Miro, Visio, Lucid, or similar tools for process mapping and workshop facilitation

BPMN and UML modeling standards

SQL for data exploration, validation, and analysis

Power BI for dashboarding and management reporting

ERP (e.g., finance, procurement, HR modules) and CRM and customer engagement platforms

Core banking, insurance, Governmental or industry-specific systems

API-based integrations and microservices-oriented architecture

Cloud platforms and SaaS solutions

Digital channels (web, mobile apps, portals) and workflow and case management systems

Professional Skills:

Strong analytical and problem-solving capabilities

Excellent written and verbal Arabic and English Language skills

Ability to engage confidently with senior stakeholders and executives

Structured thinking, attention to detail, customer centric and delivery focus

Comfortable working in fast-paced, ambiguous, and multicultural environments

Business Analysis Value Adding Certifications:

CBAP Certified Business Analysis Professional (IIBA)

CCBA Certification of Capability in Business Analysis (IIBA)

ECBA Entry Certificate in Business Analysis (IIBA)

PMI-PBA Professional in Business Analysis (PMI)