ETIC, Finance Operations - Manager

PricewaterhouseCoopers

PwC Overview:

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We re a network of firms in 152 countries with more than 328,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services

Line of Service and Overview:

Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems

Corporate Culture & Working Environment:

Our culture is one of inclusivity and care, where we respect each other and our differences. We support everyone having a voice and feeling empowered to challenge the status quo, bringing new ideas to the table. As PwC staff, you will have the chance to collaborate across level, line of services, and global network. Not only in terms of work, get involved too in firm-wide events.

Job Summary:

The Finance Manager is responsible for managing the day-to-day operations for their engagement teams within the Finance Service Tower, delivering Finance Managed Services to customers. This includes execution of processes, accountability for services level performance and continuous learning and improvement of the team. They also play a key role in helping to input into and execute the Finance Managed Services strategic plans and programs.

Roles and Responsibilities:

• Manages the day-to-day delivery for Finance engagements including oversight of key customer deliverables / outputs.
• Ensures timely and accurate processing of financial transactions across end to end finance processes for their engagements which may include procure to pay, record to report, order to cash and general ledger functions etc.
• Demonstrate sound understanding of financial reporting processes, risk and controls.
• Completes quality reviews and audits to ensure that delivery on their engagements is inline with established policies, procedures, compliance standards and customer expectations.
• Holds overall accountability for SLA / OLA compliance within their engagement team across Finance processes undertaken
• Applies analytical and financial modeling skills with holistic financial thinking and ability to interpret financial data.
• Manages your own workload as well as that of the engagement team s, including reporting on progress and issues escalations
• Monitors the performance of team members on their engagements on an ongoing basis and implements appropriate coaching
• Manages, mentors, and motivates their engagement team members, fostering a culture of excellence, high performance, and continuous learning
• Work collaboratively to drive ideas/solutions with peers and managers which will improve Client and PwC s efficiency.
• Helps to implement and adapt to new or changing processes quickly.
• Proactively build relationships with all team members within PwC including engagement with client teams as well as customers of our clients.
• Implements corrective actions to address any deviations, and continuously improves service delivery based on feedback
• Leads quality improvement initiatives based on feedback and observations
• Supports in executing the Finance Managed Services plans and programs to ensure the improvement of team performance and achievement of its objectives.

Expected Skills:

• Experience in coaching and coordinating a team to ensure deadlines are adhered to
• Experience in defining and tracking key performance indicators (KPIs) to measure the effectiveness and efficiency of finance operations
• Experience of working collaboratively to drive ideas/solutions with diverse teams to improve efficiencies
• Strong leader who can communicate fluently in English and demonstrate an ability to drive personal and collective accountability from a diverse team
• Self motivated and independent, and can demonstrate strong relationships with internal and external parties
• Able to work under pressure and meet deadlines; demonstrates strong analytical skills
• Demonstrates commercial awareness in daily service provision within own area of responsibility