ETIC, IT Governance Consultant - Senior Manager
PricewaterhouseCoopers
Employer Active
Posted 11 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Assess and enhance existing ITSM processes and governance structures
- Design and implement IT operating models aligned with business strategy
- Lead or support ITSM tool implementations and process automation
- Align ITSM practices with ITIL framework and ISO standards
- Develop policies, procedures, and performance metrics (SLA, KPI, KRI)
- Collaborate with stakeholders across IT, Risk, Compliance, and Business units
Desired Candidate Profile
ITIL v4 Certification (Foundation or higher)
- Proven experience in ITSM implementation and optimization
- Strong background in IT Governance and Operating Models
- Familiarity with ISO/IEC 20000, ISO/IEC 27001, or similar standards
- Familiarity with OKR, KPI, KRI concepts and demonstrable expertise
- Experience working with IT strategy and transformation initiatives
- Excellent communication, documentation, and stakeholder engagement skills
Preferred Qualifications:
- Experience in regulated industries (e.g., banking, finance, healthcare)
- Knowledge of COBIT, TOGAF, or other governance frameworks
- Familiarity with tools like ServiceNow, BMC Remedy, or Jira Service Management
Company Industry
- Accounting & Auditing
Department / Functional Area
- IT Software
Keywords
- ETIC
- IT Governance Consultant - Senior Manager
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PricewaterhouseCoopers
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