ETIC, Learning Management Coordinator - Manager
PricewaterhouseCoopers
Employer Active
Posted on 7 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Learner Onboarding & Orientation: Support the onboarding process for new cohorts, ensuring learners understand their learning paths, platforms, schedules, and expectations.
Engagement & Retention: Monitor learner engagement, identify early signs of disengagement or risk, and proactively reach out to provide support, encouragement, or escalation.
Personalized Learner Support: Act as the first line of support for learner queries related to schedules, access, content, technical issues, or general guidance.
Cohort Experience Management: Facilitate check-ins, community-building activities, and learner engagement events to foster connection, motivation, and peer support.
Progress Tracking & Reporting: Use learning platform data and dashboards to monitor learner progress, attendance, completions, and flag any risks or intervention needs.
Feedback & Continuous Improvement: Collect and analyze learner feedback throughout the program, identify trends, and share insights with the delivery and quality teams to enhance the experience.
Client & Internal Collaboration: Work closely with Academy Delivery, QA, and Management teams to align on client expectations, address learner issues, and report on outcomes.
Resource Guidance: Direct learners to relevant resources such as study materials, mentoring options, or helpdesk support based on their needs
Desired Candidate Profile
Bachelor s degree in training, customer service, and HR related field is a plus.
+7 years in learner support, student services, customer success, or L&D coordination. Ideally having worked with GCC-based clients/ learners
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}Company Industry
- Accounting & Auditing
Department / Functional Area
- Training
- Learning
Keywords
- ETIC
- Learning Management Coordinator - Manager
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PricewaterhouseCoopers
At PwC, we measure success by our ability to create the value that our br>clients and our people are looking for. Our reputation lies in building br>lasting relationships with our clients and a focus on delivering value in all br>we do. We re a network of firms in 152 countries with more than 328,000 br>people who are committed to delivering world-class capabilities and br>quality in assurance, tax and advisory services Managed Services is the delivery and execution business within PwC, providing operational solutions for clients. It brings the best of PwC s advisory capabilities, our technology expertise and our operational delivery to help clients solve complex problems At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 208,000 people who are committed to delivering quality in assurance, advisory and tax services. At PwC, we measure success by our ability to create the value that our clients, our people and the wider investing public are looking for.Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. Let us apply our world-class capabilities to your business goals.