ETIC, Microsoft Teams Voice & UC Solution Architect - Manager
PricewaterhouseCoopers
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Assess existing IT/telephony environments and identify gaps vs. global standards.
- Design Microsoft Teams Phone solutions including Direct Routing, SBC architecture, dial plans, call routing, and contact center integration (Luware, Anywhere365).
- Plan and execute migrations: SBC configuration, number porting, Teams Voice policies, network readiness, identity dependencies, and cutover strategies.
- Coordinate with network, AD/Entra, M365, security, server/client teams to deliver integrated solutions.
- Validate configurations, troubleshoot call quality/SIP issues, and ensure stable service rollout.
- Produce architecture documents, migration playbooks, and operations handover packages.
- Support adoption/change efforts and ensure smooth user transition to new voice capabilities.
Required Expertise
- Strong hands-on experience with Microsoft Teams Voice, Direct Routing, SIP, PSTN, SBCs (AudioCodes).
- Solid knowledge of M365, Exchange Online, Entra ID/AD
- Understanding of LAN/WAN, QoS, firewalls, Cisco SD-WAN/Catalyst networks.
- Experience in large-scale UC migrations and multi-country environments.
Desired Candidate Profile
Required Expertise
- Strong hands-on experience with Microsoft Teams Voice, Direct Routing, SIP, PSTN, SBCs (AudioCodes).
- Solid knowledge of M365, Exchange Online, Entra ID/AD
- Understanding of LAN/WAN, QoS, firewalls, Cisco SD-WAN/Catalyst networks.
- Experience in large-scale UC migrations and multi-country environments.
Preferred Background
- Certifications such as MS-720, MS-700, AZ-104, SC-300, AudioCodes SBC.
- Practical experience in contact center integrations and hybrid/cloud identity models
Company Industry
- Accounting & Auditing
Department / Functional Area
- IT Software
Keywords
- ETIC
- Microsoft Teams Voice & UC Solution Architect - Manager
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PricewaterhouseCoopers
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