ETIC, Salesforce Technical Manager

PricewaterhouseCoopers

A career within Salesforce Consulting services, will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, enable sustainable change, and drive results. We focus on understanding our client s challenges and developing custom solutions powered by Salesforce to transform their sales, service and marketing capabilities by exploring data and identifying trends, managing customer life cycles, strategically building and leveraging online communities, driving employee engagement and collaboration, and connecting directly with channel partners to share goals, objectives, and activities in a secure, branded location.

As a Salesforce Developer Manager, you will be responsible for overseeing the development and implementation of Salesforce solutions that meet our business needs. You will lead a team of Salesforce developers, collaborate with cross-functional teams, and ensure the delivery of high-quality Salesforce applications.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Support the leadership and management of the new Salesforce Practice by taking an active role in the Salesforce delivery team

• Responsibility for coaching and developing more junior team members

• Delivering exceptional client service and solutions across the Salesforce products

• Work with a global mindset with teams based in the UK, Germany and other EMEA Countries

• Leading delivery teams to deliver solutions that are on scope, time, quality and budget

• Lead and manage the Salesforce team, providing guidance and support to developers and administrators.

• Develop and execute a strategic roadmap for Salesforce initiatives in alignment with business goals.

• Collaborate with cross-functional teams to gather and analyze business requirements.

• Oversee the design, development, and deployment of Salesforce applications and solutions.

• Ensure the integration of Salesforce with other systems and applications.

• Design and maintain the system architecture to ensure scalability, reliability, and performance.

• Monitor and optimize Salesforce performance, ensuring data integrity and security.

• Conduct regular reviews and audits of Salesforce configurations and customizations.

• Stay informed about the latest Salesforce features, updates, and industry best practices.

• Provide training and support to end-users to maximize Salesforce adoption and usage.