ETIC, Service Owner Senior Manager
PricewaterhouseCoopers
Employer Active
Posted on 7 Nov
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Line of Service
Advisory
Industry/Sector
Technology
Specialism
Advisory - Other
Management Level
Senior Manager
Job Description & Summary
Overview: As a Service Owner, you'll be accountable for the quality and performance of their service, managing end-to-end services that include multiple CoTs, SaaS, Global and custom build products and channels. You will bridge multidisciplinary business areas and stakeholders, ensure adherence to business processes, and act as a point of escalation for delivery teams. Responsible for the budget, they strategically allocate funding and effectively communicate service benefits and performance. This role requires strategic oversight and a commitment to continuous improvement and service quality enhancement.
Key Responsibilities:
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Own the overall quality, performance, and delivery of assigned services
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Manage services that span multiple technologies and delivery models, including CoTs, SaaS, global platforms, and custom solutions
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Act as the primary point of escalation for delivery teams, resolving issues and ensuring service continuity
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Bridge multidisciplinary business areas, fostering alignment between technical teams and business stakeholders
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Ensure adherence to established business processes and governance standards
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Strategically manage service budgets, allocating funding to maximize value and efficiency
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Communicate service performance, benefits, and strategic direction to stakeholders at all levels
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Drive continuous improvement initiatives to enhance service quality, user experience, and operational efficiency
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Maintain strategic oversight of service lifecycle, ensuring alignment with organizational goals and evolving business needs
Qualifications:
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11+ years of experience - 6+ years of relevant experience
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Proven experience in service ownership or service management roles within complex IT environments
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Strong understanding of SaaS, CoT, and custom-built solutions
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Excellent stakeholder management and communication skills
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Demonstrated ability to manage budgets and articulate value propositions
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Commitment to service excellence and continuous improvement
Company Industry
- Accounting & Auditing
Department / Functional Area
- Administration
Keywords
- ETIC
- Service Owner Senior Manager
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PricewaterhouseCoopers
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