Excellence & Governance Manager

Soar Software Development Company

Key responsibilities:

1. Enterprise Process Ownership

Own the company-wide process architecture, including core, supporting, and management processes

Design and document end-to-end, cross-functional processes covering all major value streams

Define clear process ownership, handoff s, decision rights, and escalation paths

Ensure processes are designed for scale, resilience, and regulatory compliance

2. Process Design & Standardization

Lead current-state and future-state process design across departments

Establish process standards, templates, and design principles

Eliminate redundant, conflicting, or undocumented processes

Ensure consistency of process execution across teams while allowing controlled flexibility

3. AI-Enabled Process Improvement

Identify opportunities to reduce cycle time, manual effort, and rework using AI and automation

Redesign processes to leverage AI for decision support, validation, classification, and exception handling

Partner with Product, Engineering, and Data teams to embed AI capabilities directly into workflows

Ensure AI usage is governed, explainable, auditable, and aligned with risk appetite

4. Process Governance & Change Control

Establish and operate the enterprise process governance model

Define rules for process changes, versioning, approvals, and impact assessment

Chair or manage the process review and change control forum

Enforce adherence to approved processes and standards

5. Performance Management & Measurement

Define process-level KPIs (cycle time, touchless rate, exception rate, rework, compliance pass rate)

Ensure performance metrics are instrumented within systems, not managed manually

Monitor process performance trends and identify systemic improvement opportunities

Provide leadership with fact based insights on operational performance.

Qualifications & Skills:

. 5+ years in Operational Excellence, Process Improvement, or Business Transformation

. Experience designing operating models for:

. Startups

. Greenfield initiatives

. Pre-launch or scale up environments

. Strong exposure to fintech, SaaS, or digital platforms

. Proven experience increasing productivity through AI and automation, not just headcount or tooling Certifications & Credentials.

. Lean Six Sigma Green Belt or Black Belt

. Manager of Quality / Organizational Excellence (CMQ/OE)

. ISO 9001

. Exposure to ISO 27001 and data governance standards is a plus AI & Digital Capability

. Strong understanding of how AI can be applied to:

. Knowledge work

. Decision flows

. Operational productivity

. Ability to translate AI capabilities into practical process designs

. Comfortable working with Product, Engineering, and Data teams on AI delivery Mindset & Behaviors

. Builder mentality; designs before scaling

. Strong bias for simplicity and leverage

. Data driven, structured, and execution focused

. Believes productivity comes from better systems, not harder work