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Job Description
Roles & Responsibilities
Responsibilities
- Service Management:
- Ensure the delivery of value analysis in a timely manner, aligned with strategic business priorities defined in the Account Plan with the client in in Egypt, Jordan & Lebanon
- Support the generation of thought leadership materials.
- Support account team building materials to new conversations with prospect clients
-Providing performance overview analysis and business issue analysis to Retailer clients especially in Egypt, Jordan & Lebanon.
-Developing deep knowledge of NielsenIQ RMS solutions and delivering value for clients
- Working closely with all teams to transform customer experience
- Efficiency / standardization / transformation:
- Make use of NIQ Discover/ Newron platform in presentations and ensure the incorporation of guided analytics as a fundamental part of analytics promoting self-service in clients.
- Mapping of all deliverables committed to with the customer
- Achieving transparency in responses, commitments and constant communication (used as a negotiation and service management tool)
- Fulfilment of the service model agreed with the client (service mix).
- Promote self service to customers
- Promote the use and application of NIQ Service Suite & NIQ Discover (data pull, reporting, business issues that can be solved by guided analytics)
- Promote the use of NIQ Tools and systems for quality issues, special customer requirements and information available in knowledge NielsenIQ
- Plan trainings with clients to ensure the above-mentioned points
- Self-development:
- Comply with the internal training and certification process defined by the company (onboarding and NielsenIQ academy).
- Incorporation of the service code and golden rules in the day-to-day business.
Desired Candidate Profile
Experience from 1 to 3 years preferably with background in Statistics
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Executive Customer Success Retailer
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Nielsen Consumer LLC
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what s happening now, what s happening next, and how to best act on this knowledge. We like to be in the middle of action. That s why you can find us at work in over 90 countries, covering more than 90% of the world s population. For more information, visit a href="http://www.niq.com/">www.niq.com/a>. NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.