Executive Director of Housekeeping

AccorHotel

Key Responsibilities:

• Manage daily operations of the housekeeping department, including room cleaning, laundry, public area maintenance, and special project cleaning.

• Coordinate with other departments (Front Office, Maintenance, Food & Beverage, etc.) to ensure seamless guest experiences.

• Oversee inventory management, procurement, and cost control of cleaning supplies, amenities, linens, and uniforms.

Staff Management & Training

• Recruit, train, and mentor housekeeping managers, supervisors, and team members to ensure efficient performance and professional development.

• Conduct regular performance reviews and implement incentive programs to boost morale and retention.

• Maintain optimal staffing levels based on seasonal tourism demand and occupancy forecasts.

Quality & Guest Satisfaction

• Conduct routine inspections of guest rooms and public spaces to ensure cleanliness and presentation meet or exceed brand standards.

• Respond promptly to guest feedback, service recovery issues, and VIP requirements.

• Lead initiatives for sustainability, hygiene, and eco-friendly housekeeping practices.

Budget & Reporting

• Develop and manage the annual housekeeping budget, including labor, supplies, and capital expenses.

• Analyze operational metrics (cost per occupied room, productivity, guest satisfaction scores) and recommend improvements.

• Prepare and present periodic performance reports to senior management.

Health, Safety & Compliance

• Ensure all housekeeping activities comply with local health, sanitation, and safety regulations.

• Implement hygiene and infection control protocols, especially in high-traffic tourism environments.

• Oversee preventive maintenance and deep-cleaning schedules to protect the property s assets.