Executive Housekeeper

Minor International

As the Executive Housekeeper for the pre-opening of Tivoli Muscat, you will play a pivotal role in establishing the Housekeeping department from the ground up. You will oversee all aspects of housekeeping operations including rooms, public areas, laundry, and back-of-house cleanliness, ensuring the highest standards of luxury, efficiency, and guest satisfaction in line with Tivoli brand standards. This role requires strong leadership, pre-opening experience, and a detailed operational approach.

Key Responsibilities:

Pre-Opening Phase:

• Participate in pre-opening planning, budgeting, recruitment, procurement, and setting up SOPs.

• Design and implement Housekeeping operational workflows, policies, and procedures.

• Oversee the selection, purchasing, and inventory of linen, guest amenities, equipment, and cleaning supplies.

• Recruit, train, and onboard the housekeeping team to meet brand standards and local regulations.

• Coordinate with other departments (e.g., Rooms, Engineering, Front Office) to ensure readiness for opening.

• Set up cleaning schedules and room assignment systems (manual/digital).

Operational Responsibilities:

• Lead, train, and manage all housekeeping and laundry team members.

• Ensure the cleanliness and maintenance of guest rooms, public areas, and back-of-house.

• Monitor and maintain departmental budgets, inventories, and cost controls.

• Implement quality control measures and conduct regular inspections.

• Ensure compliance with health, safety, and hygiene regulations.

• Handle guest complaints and feedback professionally to ensure high satisfaction.

• Coordinate with Front Office and Maintenance for room readiness and preventive maintenance.

• Prepare departmental reports including occupancy-related forecasts and performance metrics.

People & Culture:

• Foster a positive and motivated work environment through training, communication, and recognition.

• Monitor performance and provide ongoing feedback and development for team members.

• Ensure staffing levels are adequate and aligned with operational needs and occupancy.