Executive Lounge Attendant

M venpick Hotels & Resorts

What Is In It For You

• Gain access to over 1,000+ Hospitality Learning programs through Learn Your Way - a comprehensive learning platform of Accor.
• Come be a part of limitless world of Accor, filled with opportunities - to learn, grow & develop your skills within 54+ brands across 121+ countries.
• On the job learnings and exposure to get you settled in your new role, under extremely competent industry leaders who will help you, guide you and prepare you for future success.
• You can make a difference by joining us in the hotels Social Care & Impact strategy wherein you can contribute towards our ongoing Environment Societal Governance related initiatives.
• Be a part of a winning team which shall allow you to think outside the box, challenge the status-quo and belong!
  
  

Job Description

• Greet and assist guests with a warm and professional demeanor.
• Ensure the executive lounge is impeccably clean, organized, and well-maintained.
• Prepare and serve food and beverages according to hotel standards.
• Manage inventory and restock supplies as needed.
• Handle guest inquiries, requests, and complaints efficiently and courteously.
• Provide guests with information about hotel services, local attractions, and events.
• Assist with check-in and check-out procedures for executive guests as needed.
• Coordinate with other hotel departments to meet guest needs and exceed their expectations.
• Monitor guest satisfaction and address any issues promptly.
• Uphold the hotels standards of excellence and adhere to all health and safety regulations.
  
  

Qualifications

• Minimum 1-2 years experience in a similar role in a 5 star hotel.
• Experience in a 5 Star hotel , preferably in a food & beverage services role.
• Flexibility to take on various shifts.
• Excellent communication and interpersonal skills.