Executive -Owner Services The First Group

• Manages an individual portfolio of Owners to handover new projects.
• Supports Owner Relations Team and Collections by meeting Owners on site and advising of TFG Asset Management s service and quality standards.
• Facilitates the collection of fees for Services.
• Obtains the signature of Owners as and when required.
• Liaises between Owners and Relevant Teams to facilitate Owner stays.
• Maintains accurate and secure files of Owners data and contracts
• Be available to answer Owner communication outside normal office hours, evenings and weekends as and when required.
• Deal with Owners negative feedback and recover the relationship with TFG s existing Owners to retain custom and grow business.
• Control client s profile, funds allocation, and constant update of CRM.

Preferred Qualifications:

• Sales Experience / Economics/ Management/ Banking / Customer Service.

Behavioral Competencies required:

• Outgoing, cheerful, good Listener, clear speaking and self organised.
• Target-oriented with an ability to work under pressure.
• High level of responsibility.
• Adaptive, persistent.
• Good time & task management skills.

Minimum Requirements :

• Fluent in French
• Customer service, client relationship skills.
• Good communications skills
• Business correspondence skills
• PC user (Microsoft Office package)

Education:

• Degree in Business / Hospitality