Patient Experience Executive NMC healthcare LLC

Job Description

Responsible to provide a range of duties related to the overall patient experience.

Responsibilities

• Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.

• Provide hospital information and answer patient queries.

• Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.

• Ensure patients have an overall good patient experience.

• Liaison between departments when required.

• Manage the reception and waiting areas.

• Handles telephone enquiries and directs queries accordingly.

• Follows the duty schedule as assigned by the supervisor which includes different shift timings as per the need of the department.

• Strictly adheres to NMC’s regulations and policies especially those related to infection control,  patient safety & JCI.

• Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.

• Exercises effective interpersonal skills in dealings with department staff, colleagues and management.

• Maintains patient & staff confidentiality.

Participates in hospital trainings