Experienced Telesales Supervisor (M/F) in insurance - Rabat - French Concentrix Corporation

Your mission.

Reporting to the project manager, your responsibilities will include:

• Ensure the achievement of qualitative and quantitative objectives

• Provide regular activity reports to the client and top management
• Managing and leading a team of telesales representatives: field support, coaching, holding regular individual meetings and team meetings, implementing support plans for low performers...
• Analyze individual and collective performance indicators to identify areas for improvement and implement corrective actions.
• Ensure the availability of the resources and means of production necessary to maintain the flows
• Managing turnover and absenteeism, and implementing the necessary action plans
• Provide administrative support for your team (leave, absences, lateness)
• Alerting to problems that could impact production

What we offer you

At Concentrix, we prioritize the development and well-being of our talent. Here are the benefits we offer to recognize your contribution:

• Opportunities for growth, in an ethical and equitable manner
• Opportunities for professional development
• An attractive compensation package including a periodic performance bonus
• Exceptional employee benefits:
  • Health insurance
  • Supplementary pension after one year of seniority in the company and subscription
  • Reduced-price catering service
  • Gym with on-site personal trainer. Access is free (this benefit is valid at locations with a gym).
  • Possibility of enrollment in the company crèche (valid at sites that have one) or crèche subsidy

The profile of our Game-Changers

• You have prior experience as a supervisor or team leader in a telesales activity.
• You have a proven track record of success in a similar role within the insurance sector (life insurance, health insurance, borrower insurance).
• You have a perfect command of written and spoken French.
• You possess the analytical skills to understand and guide the achievement of objectives
• You have in-depth knowledge of sales techniques and best practices in telesales
• You are organized and meticulous.
• You are known for your interpersonal skills.
• You are a force for positive change.
• Leadership and strong managerial skills are essential qualities for successfully carrying out your mission.
• Are you comfortable using office software (Word, Excel, PowerPoint and the internet) and telephone systems?