EXPERT for Assessing the Sustainability and Potential
ActionAid
Employer Active
Posted on 18 Sep
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Experience
1 - 7 Years
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
These ToR are mainly related to Outcome 2 of Specific Objective 1, more specifically with the activity A1.1.7 Improving outreach, under an inclusive approach, of the digital chatbot on gender-based violence . This assignment aims to be a first step towards ensuring quality and sustainability before moving forward with possible technical and/or technological adaptations of the GBV chatbot.
CONSULTANCY
Summary of the process
Alianza-ActionAid has taken significant steps toward digital innovation in delivering gender-based violence (GBV) information and services. In 2019, ActionAid Arab Region, developed a women-led digital tool to support survivors and rights-holders through a mobile-accessible chatbot platform. As the tool evolves, this consultancy aims to assess and strengthen its sustainability, inclusivity, outreach, and alignment with protection standards.
Objective and outputs of the consultancy
To conduct a comprehensive analysis of the digital chatbot and its associated platforms, including sustainability, outreach, protection sensitivity, and accessibility, with the aim of developing recommendations to strengthen the tool and make it more inclusive for marginalized women and persons with disabilities.
Tasks and deliverables
The consultant is expected to carry out the following tasks and hand in the following deliverables:
Tasks
- Conduct a comprehensive analysis of the chatbot and its Facebook page, focusing on user experience, content, accessibility, and technical functionality.
- Assess the tool's sustainability potential, including identifying specific improvements or strategies to ensure long-term relevance and operation.
- Evaluate outreach and inclusivity, particularly among marginalized groups and persons with disabilities.
- Review the protection approach and GBV response framework embedded in the tool, ensuring alignment with survivor-centered principles.
- Analyze existing monitoring and data collection mechanisms included in the tool, and propose enhancements to improve effectiveness, privacy, and usability.
- Engage with key stakeholders, including Alianza, ActionAid, HSF, and user groups, through online meetings and feedback sessions.
- Develop practical, context-specific recommendations in all areas mentioned above.
Expected Deliverables
- Inception Report outlining methodology, work plan, and engagement strategy
- Draft Analytical Report with findings and preliminary recommendations
- Stakeholder Validation Session to present and refine recommendations
- Final Report incorporating feedback and finalized recommendations
- PowerPoint Presentation summarizing key findings and action points
All the deliverables must be in English language.
Duration
The consultant s commitment to the specific service is expected to last for 2 months. The specific work plan will be agreed with Alianza-ActionAid. If the assignment requires additional time, the consultant is kindly requested to propose a revised timeline along with an updated work plan for consideration.
Budget
Initially the available budget for this consultancy is up to 2000 JOD, all taxes included. While all financial proposals must be clear and explanatory, those going beyond 2000 JOD must specifically justify that need.
REQUIREMENTS & SELECTION PROCESS
Profile requirement
The consultant profile shall comply with the following requirements:
- Proven experience in GBV, digital tools, and gender-sensitive programming;
- Experience working on ICT for development, chatbot design, or tech-based socialinterventions;
- Knowledge of inclusive design, especially for persons with disabilities;
- Understanding of protection principles and GBV response frameworks;
- Strong analytical and report-writing skills;
- Experience working with women-led organizations or feminist approaches is aplus;
- Fluency in Arabic and English (spoken and written);
- Ability to produce high quality work under tight timeframes;
- Passionate about human rights and gender equality;
- Creative and proactive;
Desired Candidate Profile
The consultant profile shall comply with the following requirements:
- Proven experience in GBV, digital tools, and gender-sensitive programming;
- Experience working on ICT for development, chatbot design, or tech-based socialinterventions;
- Knowledge of inclusive design, especially for persons with disabilities;
- Understanding of protection principles and GBV response frameworks;
- Strong analytical and report-writing skills;
- Experience working with women-led organizations or feminist approaches is aplus;
- Fluency in Arabic and English (spoken and written);
- Ability to produce high quality work under tight timeframes;
- Passionate about human rights and gender equality;
- Creative and proactive;
Company Industry
- NGO
- Social Services
- Community Services
- Non-Profit
Department / Functional Area
- Administration
Keywords
- EXPERT For Assessing The Sustainability And Potential
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ActionAid
Alianza por la Solidaridad was born with the vocation of working to achieve a better and more sustainable world for all, regardless of where they were born or where they decide to live. We invest all our work, knowledge, experience and creativity in defending and advancing global rights in all parts of the world and for all people. Our work responds to the defense of the rights of migrants, the rights of women around the world, the sustainability of the environment and the defense of the rights of people affected by humanitarian crises. For this we know that we need to build an informed, critical global citizenship that is eager to get involved in the social changes necessary to achieve a world that puts people and human rights at the center. And we know that advocacy is key to achieving this. Alianza has been working in Jordan since 2007. The organisation has always collaborated with Jordanian organizations of a strong feminist nature and supported the work of civil society, especially in terms of empowerment and women's rights, prevention and response to sexual and gender-based violence, both with Jordanian women and refugees. It is specialized in the detection and care of cases of GBV through clinics and OneStop Centers, training to non-specialized actors for the detection, referral and response to cases of GBV, the application of standard procedures and policies to ensure quality in multisectoral services, training and awareness in GBV and women s rights, promotion of women leadership and participation, studies, etc. Alianza por la Solidaridad (the Spanish member of ActionAid International) is committed to preventing any kind of unwanted behavior at work, sexual harassment, sexual exploitation and abuse, lack of integrity, and/or financial misconduct. We expect all our staff, volunteers, suppliers and partners to share this commitment and adhere to our code of conduct, as well as other policies related to and approved by the organization. Only those who share our values and code of conduct will be selected to work with us