Expert for Assessing the Sustainability and Potential

ActionAid International Secretariat (South Africa) HQ

Project context:
These ToR are developed within the framework of the program (hereinafter the Convenio) entitled "Strengthened the active participation of women (Jordanians, Syrian Refugees, Youth and Women with Disabilities - WwD) with a comprehensive approach to rights in Jordan", funded by the Spanish Cooperation AECID.

Alianza por la Solidaridad is part of a consortium formed by three Spanish NGOs (Alianza, MPDL and NOVACT), of which Movement for Peace MPDL is the lead, organization for this intervention, along with the local partners: Be Positive; Community Based Rehabilitation Center (CBR); I Dare; and Housewives Association (HSF). The direct local partner of Alianza is HSF.

This Convenio will last for four years, ending in early 2027. Its general objective is to Contribute to a life free of violence for women, preventing economic, gender, community and digital violence and it includes 3 specific objectives:

-SO1: Promote the sustainable and inclusive economic empowerment of Jordanian and refugee women, with special attention to young women and women with disabilities.
-SO2: Improve the system of protection, prevention and response to gender violence in Mafraq, Zarqa and Amman.
-SO3: Strengthen the leadership of Jordanian and refugee women, paying special attention to young women and/or women with disabilities, in peace building, preventing violent conflicts and promoting resilience in their communities.

Alianza is coordinating the implementation of SO2, in which these ToR are framed.

Project objectives:
Specific Objective 2: Improve the system of protection, prevention and response to gender violence in Mafraq, Zarqa and Amman, will be achieved through the following outcomes:
-SO2. O1. Women and WwD (Jordanians and refugees) surviving or at risk ofGBV have access to prevention, detection, care and referral services with high qualitystandards.
-SO2. O2. Strengthened the favorable environment at the community level for theprevention and detection of gender violence and the promotion of women's rights, fromthe female leadership.
-SO2. O3. Reinforced the joint strategy of partner organizations to guarantee theprotection and empowerment of women and WwD (Jordanians and refugees) from acomprehensive perspective.
These ToR are mainly related to Outcome 2 of Specific Objective 1, more specifically with the activity A1.1.7 Improving outreach, under an inclusive approach, of the digital chatbot on gender-based violence . This assignment aims to be a first step towards ensuring quality and sustainability before moving forward with possible technical and/or technological adaptations of the GBV chatbot.

CONSULTANCY
Summary of the process
Alianza-ActionAid has taken significant steps toward digital innovation in delivering gender-based violence (GBV) information and services. In 2019, ActionAid Arab Region, developed a women-led digital tool to support survivors and rights-holders through a mobile-accessible chatbot platform. As the tool evolves, this consultancy aims to assess and strengthen its sustainability, inclusivity, outreach, and alignment with protection standards.

Objective and outputs of the consultancy
To conduct a comprehensive analysis of the digital chatbot and its associated platforms, including sustainability, outreach, protection sensitivity, and accessibility, with the aim of developing recommendations to strengthen the tool and make it more inclusive for marginalized women and persons with disabilities.
Tasks and deliverables
The consultant is expected to carry out the following tasks and hand in the following deliverables:
Tasks
-Conduct a comprehensive analysis of the chatbot and its Facebook page, focusing on user experience, content, accessibility, and technical functionality.
-Assess the tool's sustainability potential, including identifying specific improvements or strategies to ensure long-term relevance and operation.
-Evaluate outreach and inclusivity, particularly among marginalized groups and persons with disabilities.
-Review the protection approach and GBV response framework embedded in the tool, ensuring alignment with survivor-centered principles.
-Analyze existing monitoring and data collection mechanisms included in the tool, and propose enhancements to improve effectiveness, privacy, and usability.
-Engage with key stakeholders, including Alianza, ActionAid, HSF, and user groups, through online meetings and feedback sessions.
-Develop practical, context-specific recommendations in all areas mentioned above.

Expected Deliverables
-Inception Report outlining methodology, work plan, and engagement strategy
-Draft Analytical Report with findings and preliminary recommendations
-Stakeholder Validation Session to present and refine recommendations
-Final Report incorporating feedback and finalized recommendations
-PowerPoint Presentation summarizing key findings and action points
All the deliverables must be in English language.

REQUIREMENTS & SELECTION PROCESS
Profile requirement
The consultant profile shall comply with the following requirements:
-Proven experience in GBV, digital tools, and gender-sensitive programming;
-Experience working on ICT for development, chatbot design, or tech-based socialinterventions;
-Knowledge of inclusive design, especially for persons with disabilities;
-Understanding of protection principles and GBV response frameworks;
-Strong analytical and report-writing skills;
-Experience working with women-led organizations or feminist approaches is aplus;
-Fluency in Arabic and English (spoken and written);
-Ability to produce high quality work under tight timeframes;
-Passionate about human rights and gender equality;
-Creative and proactive;