Expert Service Operations
SITA
Employer Active
Posted 10 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide L2 and L3 support for platform-related issues, including troubleshooting and resolving complex problems.
Monitor platform and network performance to ensure high availability and reliability.
Configure and maintain infrastructure components: servers, storage, virtualization, and backup systems.
Collaborate with engineering and product teams to design and implement solutions that meet business requirements.
Perform upgrades, patches, and capacity planning for platforms and networks.
Document configurations, processes, and procedures for compliance and future reference.
Act as Subject Matter Expert (SME) for assigned projects and lead technical inputs for RFO/RCA reports.
Engage with vendors and engineering teams for escalations and improvements.
Lead and assist the Service Operations team during major incidents and problem management activities.
Drive automation initiatives to improve operational efficiency and reduce manual interventions.
Desired Candidate Profile
Bachelor s degree in Computer Science, Information Technology, or related field.
Minimum 8 years of experience in platform and network administration with L2/L3 support.
Strong problem-solving and analytical skills.
Excellent communication and collaboration abilities.
Relevant certifications: VMware, AWS/Azure, MCSE, RHSA certifications are highly recommended.
Cloud: Azure, AWS Virtualization: VMware (VCF, VCD) hands-on experience Storage: SAN and NAS management Backup: Veeam and Veritas background Networking: CCNA-level knowledge Operating Systems: Windows Server, Linux (Red Hat)
Company Industry
- IT - Software Services
Department / Functional Area
- Installation
- Maintenance
- Operations
- Repair
Keywords
- Expert Service Operations
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SITA
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA.
https://careers.sita.aero/jobs/10042?lang=en-us&previousLocale=en-US