Expert Service Operations

SITA

Employer Active

Posted 3 hrs ago

Experience

8 - 13 Years

Job Location

Cairo - Egypt

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

To assure SITA's competitive strength and business growth globally. Perform all Service Operations activities according to SITA standards and procedures. Maximizing customer satisfaction by the delivery of first-class support activities and integrating well in a multicultural, fast paced, international organization. To manage and assist the Service Operations team.

WHAT YOU'LL DO

  • Provide L3 support for network-related issues, including troubleshooting and resolving complex network problems.
  • Monitor network performance and ensure high availability and reliability of network systems.
  • Configure and maintain network devices such as routers, switches, firewalls, and load balancers.
  • Implement and manage network security measures to protect against unauthorized access, vulnerabilities, and threats.
  • Collaborate with other IT teams to design and implement network solutions that meet business requirements.
  • Perform network upgrades and patches to ensure the latest security and performance enhancements are in place.
  • Document network configurations, processes, and procedures for future reference and compliance purposes.
  • Provide technical guidance and mentorship to junior network engineers and support staff.

Desired Candidate Profile

WHO YOU ARE MUST TO HAVE

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 8 years of experience in network administration and support, with a focus on L2 and L3 support.
  • Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS.
  • Experience with network security technologies such as VPNs, firewalls, IDS/IPS, and NAC.
  • Proficiency in configuring and managing network devices from vendors such as Cisco, Juniper, PaloAlto & Fortinet.
  • Excellent problem-solving skills and the ability to troubleshoot complex network issues.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • At least one of relevant certifications such as CCNP, CCIE, JNCIP Paloatlo Professional Network Security Professional is a must

NICE TO HAVE:

  • Expert knowlege and hands on experience in security networking ( Cisco ASA, Paloalto, Fortinet )
  • Experience in Legacy and SDWAN
  • Experience in cloud networking and hybrid cloud environments.
  • Experience with network monitoring and management tools such as DX NetOPS, Nagios, NGOSS .. etc
  • Experience with network automation tools and scripting languages such as Python or Ansible is a great plus

CORE COMPETENCIES

  • Adhering to Principles & Values
  • Communication
  • Creating & Innovating
  • Customer Focus
  • Impact & Influence
  • Leading Execution
  • Results Orientation
  • Teamwork

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Software

Keywords

  • Expert Service Operations

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SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

Read More

https://careers.sita.aero/jobs/10437?lang=en-us&previousLocale=en-US