Expert System Engineer

Client of Exceed IT Services

The Expert System Engineer will be responsible for providing advanced (Level 2 and 3) support, managing enterprise infrastructure, and ensuring the stability, performance, and scalability of critical IT systems. The role requires deep expertise across virtualization, backup solutions, Microsoft and Citrix environments, and the ability to liaise effectively with vendors and government entities to ensure seamless service delivery and integration.

Responsibilities:

• Provide Level 2 and Level 3 support for enterprise systems and infrastructure.
• Manage and optimize Dell infrastructure including VXRAIL and PowerFlex environments.
• Administer and support backup solutions such as HP Protect, Data Domain, VEEAM, Commvault, or Rubrik.
• Manage and maintain VMware environments across Microsoft and Linux platforms.
• Administer Citrix tools including VDI and MDM solutions.
• Manage Microsoft 365 tools including Exchange, Teams, SharePoint, and related services.
• Ensure high availability, disaster recovery, and data protection across all managed systems.
• Collaborate with vendors and government entities on service provision, integration, and compliance requirements.
• Proactively monitor system performance, identify issues, and implement solutions to optimize efficiency.
• Lead or support infrastructure projects, upgrades, and migrations.
• Document processes, configurations, and standard operating procedures for knowledge sharing.
• Provide mentorship and guidance to junior engineers when needed.