Expert Telephony Groupe Cisco / Webex / Teams Phone

Suez International

Expertise & administration of telephony solutions

Cisco Telephony Infrastructure Expertise and Administration:

• Cisco CUCM 11.5, Unity, Expressway, Phoenix/Voice Gateways.

Administration and operation of the solutions:

• Cisco Webex Calling,
• Microsoft Teams Phone.

Definition of the architecture and design of telephony solutions.

Continuous technological monitoring of telephony infrastructure, services and uses.

Level 3 support for complex and critical incidents.

Deployment & Telephony Projects

Management and implementation of telephony deployments at various sites:

• Migrations (sites outside the IT department, end of copper lines),
• site creations, relocations, and closures
• d ploiements DECT.

Coordination of project stakeholders:

• local teams,
• on raters,
• integrators.

Contribution to the standardization of Group telephony solutions.

Integration of the telephony projects into the OVERLORD / MANHATTAN trajectory.

Operational management & governance

Prepare and lead the Telephony steering committees.

Planning, risk and arbitration management.

Monitoring of telephony budgets and optimization of costs (lines, licenses, contracts).

Preparation of operational and executive reports.

Planning and prioritization of RUN actions and projects.

Contribution to the definition:

• telephone service offers,
• target processes and organization (Operations, Support, Engineering).

RUN Telephony & Continuous Improvement

RUN Telephony Supervision:

• incidents,
• requests,
• changes.

Contribution to the industrialization of RUN:

• hard procedures,
• runbooks,
• int gration ITSM (SNOW).

Indicator monitoring:

• quality of service,
• availability,
• usage and licenses,
• user satisfaction.

Contribution to continuous improvement plans.