Export Coordinator

Tagaddod

We are looking for a competent outbound Logistics Coordinator to oversee and facilitate the outbound logistics operations of Tagaddod.

You will be the one to coordinate personnel and processes to achieve the effective outbound operations. A great asset for a Logistics Coordinator is their organization, communication and negotiation skills. They are also well-versed in supply management principles and practices.

The ideal candidate will have great record-keeping abilities and a customer-oriented approach. The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

Responsibilities

- Proactively monitor all outgoing and cross countries cargo for Tagaddod, while advising our customers on the

latest updates, answering their requests via email, telephone or chat

- Take full ownership of the customer experience by managing the end-to-end shipment process, remaining up

to date with all internal & external procedures, and product developments

- Maintain a solid understanding of the cargo you are transporting via road, rail or sea.

- Act as the primary contact for customers and build strong relationships with them, understand their business,

service needs and drivers to continuously improve cooperation

- Work independently, while also sharing knowledge and best practices with the team

- Be open to change and drive customer experience improvement initiatives

- Has responsibility for handling daily Documentation tasks in line with the Client/Process SOPs and ensures

quality of service is maintained at all times.

- May support peers with technical or process related challenges during process execution

- Has accountability for preparation of export/import documentation and submission of the same timely and

accurately to stakeholders.

- Adheres to SOPs, and any deviations to be checked prior with stakeholders.

- May perform root cause analyses in the event of escalations.

- May train new hires on the process(es).