Export Customer Service Coordinator (6 Month Contract)
Eagle Chemicals
Posted on 24 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Deal directly with customer via email
- Identify the customer needs and respond promptly to their inquiries
- Handle and resolve customer complaints
- Build sustainable relationships of trust through open and interactive communication
- Provide pricing and delivery information
- Process orders and requests
- Check charges for services requested
- Monitor accounts to identify outstanding debts/overdue payments
- Report to management to take actions to encourage timely debt payments
- Create opportunities for upselling and cross-selling (where applicable)
- Recommend improvements in order to prevent future problems
- Maintain accurate, up-to-date and useable information on relevant systems/reports
Desired Candidate Profile
- BSc degree
- Work experience as a Customer Service Trainer or similar role
- Experience in sales or customer service positions is a plus
- Excellent communication and presentation skills
- Strong follow-up and organizational skills
Company Industry
- Chemicals
- Petrochemicals
- Polymers
- Industrial Gases
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Export Customer Service Coordinator (6 Month Contract)
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