F and B Captain

IHG Hotels & Resorts

Job Title
F and B Captain Mezzaluna Luxury Hospitality Dubai, UAE
Job Description
F and B Captain Mezzaluna Luxury Hospitality Dubai, UAE

Location: United Arab Emirates
Location: Dubai
Industry: Food Services / Hospitality
Function: Food Preparation / Service
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

Role Summary
The F and B Captain at Mezzaluna, InterContinental Residence Suites Dubai Festival City, will oversee restaurant operations during shifts, ensuring high service standards, smooth team coordination, and guest satisfaction. This role requires leadership skills, attention to detail, and the ability to handle both guest-facing and operational responsibilities.

What You ll Do

* Address and resolve guest complaints during the shift, logging all incidents for follow-up
* Execute cash handling and banking procedures, including preparing daily banking and cash flow reports
* Instruct staff on cash security procedures and monitor for irregular payments
* Supervise the upkeep and maintenance of service equipment
* Monitor guest facilities and services to ensure standards are met
* Manage stock control and follow security protocols
* Assist in creating and updating menus and wine lists
* Supervise colleagues during shifts, ensuring smooth service and team productivity
* Oversee section service and coordinate functions when required

Ideal Profile

* Strong communication skills and ability to lead a team
* Warm and approachable personality with a focus on guest satisfaction
* Ability to work calmly under pressure in a fast-paced environment
* Open-minded, eager to learn, and adaptable to different functions
* Passion for food, with curiosity to explore new trends
* Basic organizational skills related to restaurant operations
* Previous supervisory or senior service experience in a 4- or 5-star hotel or upscale dining environment preferred