F&B Captain

Hyatt Hotels Corporation

Summary

Ensure guests receive excellent service and satisfaction throughout their dining experience, anticipating needs and providing personalized attention

Supervise and guide waiters during service to maintain hotel standards and smooth workflow

Manage table assignments, reservations, and seating arrangements efficiently to optimize guest flow

Check accuracy of orders taken, confirm special requests, and coordinate timely delivery to guests

Promote menu items, specials, and beverages through effective upselling techniques and suggest pairings

Communicate with kitchen and bar teams to ensure smooth order execution and resolve delays quickly

Handle minor guest complaints professionally and escalate major issues to the Team Leader promptly

Train and mentor waiters on service etiquette, menu knowledge, and hotel policies for consistent quality

Inspect table setups, cutlery, glassware, and cleanliness before and during service to uphold standards

Assist with billing, payment processing, and provide feedback to the Team Leader on staff performance and operational improvements

Qualifications

Diploma or degree in Hotel Management or Hospitality or equivalent qualification

Minimum 1-2 year of experience in food and beverage service, preferably in a 5-star hotel environment

Strong knowledge of fine dining service standards, menu items, wines, and beverages

Excellent communication and interpersonal skills with ability to handle guest interactions professionally

Ability to supervise and train junior staff, with good leadership and problem-solving skills