F&B Guest Relation InterContinental

We serve up truly memorable experiences for our guests. But could you be our new secret ingredient? We re searching for a F&B Guest Relation to give our guests a taste of the luxury hospitality, deliver quality service and exceptional standards.

A little taste of your day-to-day:

Every day is different, but you ll mostly be:

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
• Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
• Ensure restaurant operating equipment is clean and in working order
• Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
• Welcoming guests to the Restaurant, by using the Restaurant name
• Inquiring if they have a reservation and noting it in the reservation book if they do
• Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
• Being attentive to guest requests.
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Take telephone bookings and document in the Reservation book according to restaurant standards
• Train waits staff and bus staff in hostess standards
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your supervisor
• Maintain responsibility of cleanliness of hostess stations
• Maintain responsibility of cleanliness of all menus and drink menus
• Assist with beverage service
• Assist with food service.
• Collect customer feedback and assist on social reviews

What We need from you:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• food service permit or valid health/food handler card as required by local government agency.
• Able to read and write English
• Qualifications
• High School or Vocational Certificate in Hotel Management, Food & Beverage, or related field.