Facilities Maintenance Supervisor

Artan Holding

Accountabilities

The FM supervisor will be accountable for all actions and works carried out by his team of technicians, and will be accountable to the line manager for all documents regarding those works, (quality as per the ISO Procedures set out by the company).

Duties and Responsibilities

• Under direction of the Facility Manager, supervise and schedule maintenance activities for portfolio units and maintenance staff.
• Work with the Property Management (i.e. Apartments and Villas, move in and out reports, etc.).
• Determine weekly apartment make-ready and Service Request schedules.
• Report apartments that are ready to show to the Facility Manager.
• Complete daily/weekly maintenance employee schedules and assignments in tandem with Facility Manager.
• Communicate assignments and major tasks to employees.
• Periodically check the work progress of each staff in the maintenance team. Provide assistance and instruction as needed.
• Provide input to Facility Manager regarding employee performance evaluations, employee compliments from residents, corrective counseling needs, etc.
• Assist the Facility Manager in recruiting and interviewing potential Maintenance and Facility Maintenance department members.
• Coordinate, schedule and respond to resident/management Service Request for occupied units.
• Use Service Request and schedules to establish priorities. Determine with Facility Manager, requests or emergencies that should be top priority.
• Assign Service Requests equally to Service Technician(s). Monitor the completion of Service Requests in order to limit callbacks.
• Repair/replace appliances, plumbing systems, air conditioning/heating/electrical systems and any unit material/maintenance requests within scope of management responsibility and Landlords Material Threshold.
• Monitor the number of times a specific repair was repeated. Determine course of action.
• Coordinate, schedule and prepare vacant apartments for move-in, via coordination with the Property Management department.
• Work all vacancies to determine make-ready needs. Coordinate effort with Facility Manager to make schedule and assignments. If major appliances or assets need replacing, discuss with Facility Manager before taking action.
• Ensure all repairs/replacements necessary for the apartment to be occupied are completed.
• Ensure all wastes from apartments are cleaned out before, during and after make-ready activity.
• Coordinate and schedule appropriate safety and skills training for maintenance employees.
• Assess training needs of employees and along with Facility Manager, and Health/Safety Coordinator, provide input for training programs.
• Provide one-on-one training to employees that may need to improve current skills or wish to learn new skills.
• Prepare, train and encourage all levels of maintenance staff for the opportunity to be promoted.
• Provide initial Tool Box safety and safety equipment training for all new employees.
• Identify and correct hazardous Working conditions.
• Tour of selected properties daily to look for needed maintenance and liability hazards and report to the Facility Manager. Repair hazards or assign completion of these tasks to the Maintenance Technicians. Also secure storage/pool areas, check timers and listen for electrical shorts and malfunctioning motors.
• Periodically complete written property safety audits.
• Coordinate, schedule, and perform preventive maintenance on equipment.
• Manage maintenance budget within approved parameters.
• Work with Facility Manager and use input from maintenance staff, determine supplies, equipment and tools. Must get approval from Facility Manager prior to placing orders for major expenditures and unbudgeted items.
• Provide input to Facility Manager in determining needs for next fiscal year budget. (CAPEX and OPEX)
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Specialized Training/ Knowledge Required

• Freon Recovery Certification Type I and II, or Universal will be an advantage.
• Certifications in Electrical, Plumbing, HVAC (advanced), Carpentry license, use of fire extinguisher and first aid preferred.
• Certifications/permits required by Qatar or Home Country to perform job responsibilities will be an advantage.
• Training in compressor diagnosis, appliance repair, etc. recommended.

Qualifications

Trade Diploma (MEP Engineering preferably) or equivalent required; University, college or trade school preferred.

Key Relationships

• Minimum of 8 years general maintenance experience and at least 2-year multi-skilled, commercial/ residential /civil Service Request experience.
• Previous supervisory experience is required.
• Multilingual.
• Intermediate computer skills and report compilation required.