Facilities Operation Lead Sharjah Investment & Development Authority SHUROOQ

Lead the engineering team across all trades (MEP and Civil) to ensure seamless operations.

Manage and monitor daily operations at Shurooq destinations, including preventive maintenance (PPM), civil works, and other facility activities, ensuring compliance with timelines, budgets, and quality standards.

Supervise activities and conduct regular meetings with internal teams, service providers, and contractors to track progress and ensure compliance with agreed FM standards.

Ensure service providers respond promptly to all reactive service requests and comply with defined SLA requirements.

Maintain effective communication with suppliers, stakeholders, and internal departments to facilitate service delivery in line with SLA and QHSE standards.

Review and certify service providers’ monthly performance and payment certificates.

Prepare scopes of work for operational and CAPEX projects, initiate procurement processes, review vendor responses, and issue GRNs.

Ensure customer complaints are addressed and closed promptly, achieving organizational customer satisfaction targets.

Conduct monthly meetings with FM service providers and contractors to assess performance, HSE compliance, identify non-conformances, and develop action plans.

Prepare FM tender documents for new projects and perform technical evaluations as required.

Assist the FM Manager in identifying and implementing FM best practices, integrating sustainability principles into daily operations.

Monitor and maintain utility expenditures and implement initiatives for cost-saving and sustainability.

Oversee life safety system compliance and ensure all regulatory certifications are obtained on time.

Support the FM Manager in developing short- and long-term business plans, preparing OPEX and CAPEX budgets, monitoring utilization, and highlighting variances.