Facility Management Coordinator

Atkins Realis Group

Job Description

Overview

The Facilities Operations Management coordinator is responsible for overseeing day-to-day facilities management operations, with a strong focus on soft services, waste management, and subcontractor performance. The role ensures high-quality service delivery, safety compliance, and effective client engagement while supporting the Facility Manager in managing projects, audits, and operational requests that directly impact client satisfaction.

Your role

• Oversee project-related activities and report any discrepancies, risks, or issues to the Facility Manager.
• Manage facilities management (FM) subcontractors daily operations and ensure effective implementation of service plans.
• Ensure proper and timely service delivery by subcontractors in line with contractual and service level agreements.
• Investigate, manage, and implement client service requests while maintaining an accurate service request tracking system.
• Develop a thorough understanding of client work processes, workplace culture, and policies to enable effective tenant service delivery.
• Take ownership of day-to-day decision-making and client interactions that directly impact client satisfaction.
• Liaise with internal support services and vendors to address operational and maintenance requests.
• Lead and oversee daily management of soft services, including housekeeping, cleaning, and waste management operations.
• Monitor and manage subcontractor performance through routine inspections, audits, and performance reviews.
• Conduct safety inspections, ad-hoc audits, and compliance checks to ensure standards are met.
• Ensure a safe and compliant working environment at all times.
• Perform additional duties and responsibilities as assigned by management.

About you

• Bachelor s degree or diploma in Facilities Management, Operations Management, Hospitality, or a related field.
• 3 6 years of experience in facilities or property management, preferably managing soft services and subcontractors.
• Strong knowledge of soft services operations, waste management, and FM best practices.
• Experience conducting inspections, audits, and safety compliance checks.
• Excellent communication and interpersonal skills for client and vendor coordination.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.
• Proficiency in service request tracking systems and basic reporting tools (MS Excel or similar).
• Awareness of health, safety, and environmental (HSE) standards and regulations.