Fashion Consultant - Max Mara Chalhoub Group

Drive the business

Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members

Collaborate with team members and maintain positive relationships to develop a constructive work environment

Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.

Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities Promote the Group s loyalty program (MUSE) and increase enrollment rate and new customer

acquisition

Stay abreast of latest fashion trends, social media campaigns, products and competitor, the brand s different online (website, app and social media) offerings and activities and promote them with customers

Participate to the brand s events when required inside or outside the store Customer Centricity

Take ownership of the customer s experience by delivering an exceptional service and bringing to life the brand s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert s advice, proactively catering to customers needs, interests and preferences

Use impactful storytelling with customers to maximize their experience through education and entertainment

Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations.

Use clienteling techniques and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.

Operational Excellence

Prepare and process e-commerce orders fulfillment from the store within the set SLAs in terms of time and quality

Managing and creating effective and efficient clientele data reporting and analytics, while also maintaining accuracy of data collection.

Maintain all operating standards by ensuring stock replenishment and organizing display as per the brand s VM guidelines

Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, CRM, OMS, etc.)