Female Call Center Agent

Client of Expert Skilled Human Resource Consulting

Key Responsibilities:

• Handling customer inquiries and providing assistance over the phone.
• Managing customer expectations and delivering potentially challenging news regarding policy coverage of device. Understanding the various policy terms, conditions, exclusions is critical in communicating effectively with the customer. These conversations will help defend the challenging news in consumer departments.
• Ensuring a customer-focused approach in all interactions.
• Responsible for collecting excess payment from customer by sending online payment link and following up with them through call.
• Follow up with service centres for claim closure.

Requirements:

• Experience in tele caller roles is preferred handling similar role.
• Experience of managing Extended Warranty & Accidental Damage claim will be preferred.
• Proficiency in both English and Arabic languages.
• Strong communication and interpersonal skills.
• Ability to handle difficult customer situations with empathy and professionalism.
• Preference will be given to candidates holding spouse/father/mother visas.
• Driving License holder will be given preference.

Collaboration:

• Work closely with the internal team to ensure seamless communication and resolution of claims.
• Liaise with repair centres and third-party vendors to verify repair costs and service quality.