Female Customer Service Representative ERTIKAZ TRADING L.L.C

A well-known Perfume brand is hiring Job Title: Female Customer Service Representative (Arabic & English Speaker) Job Responsibilities: - Confer with customers by telephone or throw social media to provide information about products, take or enter orders or obtain details of complaints. - Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. - Check to ensure that appropriate changes were made to resolve customers' problems. - Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. - Determine charges for services requested and arrange for billing. - Refer unresolved customer grievances to designated departments for further investigation. - Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. - Up selling of new or additional products.