Female Operations Supervisor Happy Helpers

Employer Active

Posted 24 min ago

Experience

3 - 5 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

>Supervise and manage a team of 50+ female staff (nannies, babysitters, and housekeepers).

  • Oversee and support a customer service team of 3-5 members, ensuring efficient handling of inquiries and bookings.
  • Manage a team of 8-10 drivers, ensuring smooth transportation scheduling for staff pickups and drop-offs.
  • Conduct regular team meetings, training sessions, and performance reviews.

Scheduling & Operations:

  • Develop and manage daily staff scheduling for service appointments and transportation logistics.
  • Monitor and adjust schedules to ensure optimal resource allocation and minimal disruptions.
  • Address operational challenges, including last-minute rescheduling or service changes.

Customer Service & CRM Management:

  • Ensure efficient handling of client bookings, requests, and complaints.
  • Oversee CRM and online systems to manage staff assignments, client information, and payments.
  • Maintain high service standards, addressing client concerns promptly.

Process Improvement & Compliance:

  • Implement and improve operational workflows for better efficiency and customer satisfaction.
  • Ensure compliance with UAE labor laws and company policies.
  • Track and analyze performance metrics to improve team productivity.

Desired Candidate Profile

  • Previous experience as an Operations Manager or Supervisor in a similar industry (cleaning services, facilities management, hospitality, or home care services).
  • Strong people management skills with experience handling 50+ employees.
  • Experience managing a customer service team and drivers' scheduling.
  • Ability to multitask, problem-solve, and work under pressure in a fast-paced environment.
  • Proficiency in CRM systems and online scheduling tools.
  • Excellent communication skills in English; knowledge of Tagalog is a plus.
  • Experience in a cleaning services or facilities management company is a strong advantage.

-Opportunity to work in a supportive and dynamic environment.
-Career growth and development opportunities within a leading company in the industry.

Experience:

-Cleaning Services Company: 2 years (Required)
-Team lead/Supervisor: 2 years (Required)
-Managing customer service team: 2 years (Required)
-Managing 50 female Helpers: 2 years (Preferred)

Language:

Tagalog (Preferred)

Skills
Calendar Management Computer Skills Excellent Communication Time Management Problem-solving Stress management Communication Leadership Management Marketing Sales

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Female Operations Supervisor
  • Operations Manager
  • Operations Lead
  • Female Supervisor

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Happy Helpers

We provide babysitting and Nanny services

Mahboob Shaik - Partner

Dubai, United Arab Emirates (UAE)

happyhelpers.ae