Field Guide Marriott International

SPECIFIC DUTIES:

The following are specific responsibilities and contributions critical to the successful performance of the position:

JOB ACCOUNTABILITIES:

1. To assist with guest check-in, reception, and check-out in line with the Standard Operating Procedures of the Leisure Department.
2. To ensure that allocated guests receive the activities in an informed and educational manner, while maintaining the policies, procedures and systems of the resort. This is to be done by maintaining personal contact with the guest, and providing continuity to the guest s interactions with other departments of the resort.
3. To arrange and conduct activities and special requests of guests and visitors to the resort, ensuring that they have the maximum comfort and convenience for the duration of their visit.
4. To pass on all relevant information, (including complaints), to the other departments in the operation, to ensure that the guests receive services in a well-coordinated and timely manner. This includes additional information which may be relevant to developing and upgrading services, updating Guest History Records, informing Management, and Sales and Marketing.
5. To ensure that all equipment provided for the activities, including all vehicles is maintained according to the standards laid down by the Resort Management; and to report on any works to be carried out to the relevant departments.
6. To ensure that the image of the resort, the company, Dubai and its policies are maintained through provision of a disciplined, well groomed (short hair and clean shaven as per the company grooming standards for men) and professional approach, at all times promoting a friendly, informal and polite relationship between guests and the resort staff.
7. To actively enquire and recommend the services, activities and facilities of the resort to guests and visitors, ensuring that they are kept informed of the full range of options available to them.
8. To actively maintain and update existing knowledge which is relevant to the resort s services, and the function of being the primary information source for visitors to the resort and to the U.A.E.
9. To ensure that the correct level of competency is reached for all activities. To maintain, practise and improve the skills necessary to conduct all the activities safely and professionally.

OTHER RESPONSIBILITIES:

Other responsibilities of the job holder include but are not limited to:

1) The job holder is expected, as part of their guest service duties, to assist other departments in their service delivery. This is part of the personalised services offered, and provides continuity for the guest as they move between individual department services.

2) The position requires activities which may be physically demanding. The job holder will therefore require some sporting or other physical ability. The job holder is responsible for ensuring that their weight does not exceed the maximum weight limit of 85 kg set for horse riding.

3) The job holder is responsible for exercising the horses when they are not used for guest rides.

4) The job holder will be allocated a falcon and will be responsible for its care. This includes feeding, flying, training and moving it from the weathering cage to indoors and back out to the weathering cage at particular times of the day as determined by climatic conditions and approved by the Senior Field Guide.

5) Caring for the falcons includes daily feeding, cleaning, slaughtering and gutting of the quails which are used to feed the falcons.

6) The job holder has to collect live quails and quail food from the quail farm which supplies the resort, as well as horse feed, camel equipment and falconry supplies when necessary.

7) When a falcon is sick or needs to go for its scheduled check-ups the job holder has to deliver and collect the falcon from the vet in Nad Al Sheba.

8) The job sometimes requires the capturing of snakes, spiders or lizards from guest swimming pools or suites and releasing the wildlife back into the greater conservation reserve area.

9) At times wildlife may die of natural causes within the resort and the job holder will have to remove the carcasses in a discreet and professional manner.

10) The job holder may have to perform Oryx control duties during the summer months or whenever it is necessary, removing or dispersing animals that display aggressive behaviour.

11) It is the job holder s responsibility to collect garbage and to assist in keeping the conservation area pristine.

12) The job holder will have to do standby shifts when they are allocated to them. A standby shift entails being in the bar for an hour in the evening to socialise with the guests, as well as being on call throughout the night for late security gate arrivals or any emergencies.

13) The job holder is responsible for taking both staff and guests to the hospital should it be required.

14) When guest transfers do not arrive the job holder may be called upon to take the guests to the airport in Dubai or Abu Dhabi.