Field Operations Manager

Orascom Investment Holding

The Field Operations Manager is responsible for overseeing and managing Bikes, BSUs and Batteries Tickets and field operations of battery swapping network and lead squad supervisors and ensure the smooth and efficient functioning of operations in multiple locations. And support for ensuring the successful deployment of BSUs in various locations and establishing strong partnerships with venues.

Key Responsibilities:

• Manage and supervise a team of Area Operations Managers, providing guidance, support, and performance evaluations.
• Manage BSUs installation.
• Train Partners to support in field operations and maintenance.
• Manage all network tickets (BSUs, batteries and users).
• Coordinate logistics, resources, and timelines to ensure smooth and efficient BSUs installation.
• Oversee the installation and setup of BSUs, ensuring adherence to technical specifications and safety standards.
• Oversee the field operations ensuring compliance with operational processes, quality standards, and safety guidelines.
• Implement operational strategies to optimize efficiency, minimize downtime, and enhance customer satisfaction.
  
• Monitor KPIs to track operational performance, identify areas for improvement, and implement corrective actions.
  
• Collaborate with cross-functional teams, such as Supply Chain, Product Operations, and Customer Experience, to streamline operations and drive continuous improvement.
• Conduct regular inspections and audits on operations to ensure compliance with operational standards and regulatory requirements.
• Ensure effective staffing and scheduling of operations, managing resources and workload allocation to meet operational needs.
• Provide training and development opportunities to Squad Supervisors, supporting their professional growth and enhancing their leadership skills.
• Implement and maintain SOPs, ensuring efficiency.
  
  Qualifications:
  
  • Bachelor's degree in any related field.
  • 7-10 years of experience out of which 3 - 4 years in a leadership position.
  • Ability to understand the product and the customers needs.
  • Strong leadership and people management skills.
  • Excellent problem-solving and decision-making abilities.
  • Familiarity with data analysis and performance metrics to drive operational improvements.
  • Strong organizational and project management abilities.
  • Knowledge of safety regulations and best practices in operations and maintenance.
  • Ability to adapt to changing business needs and work in a fast-paced environment.
  • Willingness to travel to different locations as required.