Field Service Engineer, BD Diagnostics & BD Biosciences
BD
Employer Active
Posted 7 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Main responsibilities will include:
Provide independent, on-site technical support in line with customer Service Level Agreements (SLAs), including installations, relocations, certifications (IQ/OQ), and repair activities.
Deliver advanced remote support, diagnostics, and fixing for technical issues raised beyond the help desk.
Support and lead distributors by building strong partnerships, mentoring, and leading distributor service teams to ensure service excellence.
Plan, prioritize, and complete corrective and preventive maintenance activities, including upgrades, in compliance with regulatory requirements and defined procedures to ensure uninterrupted customer operations.
Clearly explain service contract offerings to customers, including coverage, terms and conditions, benefits, and pricing.
Conduct pre-installation site assessments and advise customers to ensure all requirements are met for the successful installation of BD devices and equipment.
Ensure full compliance with quality, ISO, GMP, and safety standards, adhering to BD policies and customer SLAs to consistently deliver high-quality service.
Desired Candidate Profile
1 3 years of hands-on experience servicing IVD laboratory diagnostics equipment.
Bachelor s degree or equivalent experience in Biomedical Engineering, Electronics Engineering, or a related field.
Strong communication and presentation skills with the ability to engage effectively with customers and partners.
A collaborative great teammate who thrives in multi-functional environments and can lead multiple priorities in a fast-paced setting.
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Engineering
Keywords
- Field Service Engineer
- BD Diagnostics & BD Biosciences
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BD
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it s no small feat. It takes the imagination and passion of all of us from design and engineering to the manufacturing and marketing of our billions of MedTech products per year to look at the impossible and find transformative solutions that turn dreams into possibilities. Our vision for BD Diagnostic Solutions and BD Biosciences at BD BD Diagnostic Solutions is a division of BD (Becton, Dickinson and Company), a global medical technology leader dedicated to advancing the world of health. The Diagnostic Solutions business focuses on enabling accurate, timely and efficient detection of infectious diseases, cancer and other health conditions. Through innovations in microbiology, molecular diagnostics and point-of-care devices and assays, BD Diagnostic Solutions supports customers around the world, whether in high-throughput laboratories or community healthcare clinics, in hospitals or at-home, in delivering better outcomes for patients. BD Biosciences (BDB) is a leading provider of high-quality flow cytometry and single-cell genomics solutions, scientific research and clinical laboratories. Here, we are leading the way by developing the best technologies that have the ability to look closer at the details of cells and diseases.
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