Field Service Engineer

Roche

Key Responsibilities:
- Ensure constant coverage of the area, setting up priorities of technical assistance in case of overload of activities.
- Deliver the planned system installations and carry out installations as per Roche standards.
- Ensure all service activities are performed and documented in a timely manner as per Roche standards.
- Ensure coverage and support in line with agreements with customers and necessary accreditation requirements are met.
- Escalate technical issues, PRI/PSI to appropriate internal stakeholder and follow up for closure.
- Timely forecast spare parts of systems for line of expertise.
- Ensure Key deliverables eg Uptime, customer satisfaction, Value of service etc to manage expectations for assigned strategic customers are met
- Accountable for mandatory upgrades/ modifications for assigned systems and ensure that been done for all systems in the country
- Provide expert technical opinion, identify possible solutions and recommend strategies that lead to timely and effective resolution of high priority issues. Act as mentor and lend support to FSEs to resolve complex and persistent issues.
- Accountable for assigned administrative tasks (PPM scheduling, Modifications, e services, Service Marketing, Service revenue, etc),
- Establish and develop a relationship with the customer that enhances the reputation and professionalism of Roche Diagnostics.
- Provide clear and appropriate customer communication, including pro-active arrangement of routine preventative and corrective maintenance visits.
- Ensure that all administration and back office tasks is completed in a timely and accurate manner, and ensure that all administration is completed in a timely and accurate manner.
- Manage petty cash for day-to-day operations and oversee the processing of monthly claims, highlighting strong financial management skills./p>

Who you are
- Good Background for Technical Support and instruments handling.
- Experience in dealing with Health care public sector.
- Excellent communication and interpersonal skills for effective collaboration with various teams.
- Ability to manage multiple projects simultaneously and work under tight deadlines.
- A proactive approach to problem-solving and continuous improvement./p>