Field Service Technician – Dammam (Saudi Arabia)

Confidential Company

A self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

• Perform service activities according to company policies and safety standards

• Investigate and troubleshoot product service issues.

• Provide assistance to senior technicians and field service manager

• Provide 24/7 on-call emergency services as required.

• Timely and accurate completion of paperwork including field service reports, time cards and expense reports.

• To compile any other ad-hoc reports that may rise time to time project based.

• Maintains and develops project documentation, and reports.

• Preform equipment inspections and provide technical evaluations and solution.

• Promote an active safety environment and facilitate in investigating safety incidents.

• Communicate project status to managers and department head.

• Report directly to the Field Service Manager or his delegate during his absence.

• Track company asset on sites and assure it is maintained as per agreement with the contractors or the concern party engaged.

• Fully comply and adhere to company policies, procedures, memorandums, instructions and region circulars.