Field Service Technician - Dubai

OSI Systems

The Field Service Technician will deliver highly visible customer support through on-site servicing, maintenance, diagnosis, troubleshooting, and repair of complex CVI equipment and systems. This role acts as the primary technical point of contact for assigned customer sites and plays a key role in ensuring system performance, reliability, and customer satisfaction.

Responsibilities

• - span>Provide field service engineering support for Cargo Vehicle Inspection (CVI) scanning systems/span>
• - Carry out system repairs, preventive maintenance, and fault-finding on CVI systems and subsystems
• - Act as the customer s assigned technical Point of Contact (POC)
• - Organise and execute scheduled maintenance and repairs on cargo systems including M60, T60, P60 ZBX, ZBV, Z-Portal, and T25
• - Support Mercedes-based service vehicle requirements, including oil changes, filters, and general upkeep
• - Provide 3rd line technical support to site engineers and customer representatives, both verbally and in writing
• - Deliver defect liability and post-acceptance support for CVI equipment
• - Instruct customers on system operation and maintenance
• - Complete technical documentation including service reports, engineering change requests, and service data entry into internal systems
• - Ensure all issued equipment (vehicles, tools, spares, consumables, and test equipment) is maintained safely and correctly
• - Uphold Rapiscan Systems core values of Integrity, Innovation, Accountability, and Teamwork

Qualifications

• - BTEC, City & Guilds, HNC, or equivalent qualification in an engineering discipline
• - Strong knowledge of hydraulic, electrical, and electro-mechanical systems
• - Experience with integrated IT systems including PLCs, high-voltage systems, and/or radar
• - Knowledge of IT networking solutions (CCNP or similar preferred)
• - Experience with low-voltage systems, CCTV, UVIS, and hydraulic systems
• - Willingness to work in a field-based role supporting critical security infrastructure