Field Service Technician HOMEWIDE LLC

Manage all on-site repair, maintenance, and testing tasks to ensure proper documentation of all related processes.

Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.

Satisfy customer needs by making appropriate recommendations and briefings about usage and preventative maintenance.

Call the customer for the visiting appointment time.

Attend the customer service calls, diagnose & repair as per the symptoms cure guidelines.

Provide basic maintenance care & tips to lengthen the life of customer appliances.

Prepare a report in the worksheet and obtain a signature from the customer, accomplishment report, and submit it to the Technical Supervisor.

Assist with delivery & installation, project and workshop repair when needed.

Maintain tools & vehicles issued by the company.

Collect and deliver appliances from dealers, showrooms, or customers (if any).

Coordinate with the supervisor for any issues that arise while on duty to avoid delays in attending service calls.

Complete any other tasks assigned by the supervisor.

Participate in product training provided by the company to enhance knowledge.

Test, troubleshoot, service, and repair home appliances such as laundry appliances, cooking ranges, refrigerators, ovens, and hobs, including both freestanding and built-in categories.

Ensure that all business activity is conducted in line with company values, policies and codes of conduct.