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Experience
3 - 6 Years
Job Location
Education
Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers)
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Perform day-to-day monitoring of infrastructure components, COTS hardware, radio equipment, and associated application software across sites
Carry out initial diagnosis and troubleshooting of hardware and software issues
Identify complex issues and escalate back-office teams with clear technical information and logs
Coordinate with customer and remote support teams to ensure smooth operations
Replace faulty hardware devices and components following established procedures
Deploy software updates and patches in a Linux-based environment
Execute automation playbooks using Ansible
Produce incident reports and maintain accurate records of system configurations and changes
Contribute to updating procedures and technical manuals
Provide direct technical support to the customer
Maintain accurate inventory of deployed equipment, tools, and consumables
Support movement of equipment to/from sites, ensuring proper transport, storage, and labelling
Track equipment lifecycle (installation, maintenance, return, replacement) using asset management tools
Desired Candidate Profile
3+ years in field support or technical support roles in an operational or customer-facing environment
Hands-on experience with electronic equipment, IT systems, and radio communication systems
Experience in defense projects or critical infrastructure (preferred)
Experience integrating and testing complex systems (a plus)
Valid UAE driver's license (travel across 20 sites required)
Must be able to obtain UAE security clearance for military site access
Experience with Linux-based systems
Knowledge of radio communication principles
Familiarity with Ansible or similar automation tools
Basic understanding of networking, RF equipment, and hardware/software integration
Excellent communication, coordination, and analytical skills
Strong reporting capabilities
Ability to work independently and as part of a team
Highly responsive and proactive
French and/or Arabic speaker (Advantage)
Employment Type
- Full Time
Company Industry
- Construction
- Civil Engineering
Department / Functional Area
- IT Hardware Support
- IT Hardware Repair & Maintenance
Keywords
- Solutions Engineer
- Customer Service
- Hardware Maintenance
- IT Support Specialist
- Desktop Support Technician
- On-site Support Engineer
- Troubleshooting
- Service Engineer
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NAFFCO FZCO
NAFFCO was founded in Dubai, UAE to become the world's leading producer and supplier of life safety solutions. By recognizing the importance and convenience of having easy access to multiple safety services, we became specialized by offering complete solutions under one roof for all types of high quality firefighting equipment, fire protection systems, fire alarms, addressable emergency systems, security systems, custom-made vehicle such as fire trucks, ambulances, mobile hospitals and airport rescue firefighting vehicles (ARFF). With the most talented and dedicated employees from around the world, NAFFCO has over 450 passionate engineers and over 3 million square feet of manufacturing facilities. We are currently exporting to over 100 countries worldwide. Our products have been consistently certified by UL, FM, BSI, LPCB and Global Mark according to the latest International Quality Standard for their strict adherence to ISO 9001 quality management systems and certified for ISO 14001 environmental management systems and BS OHSAS 18001 for occupational safety by UL DQS. Our success is driven by our 'passion to protect'; our vision is to become the world's number one provider of innovative solutions in protecting life, environment and property.
Read MoreSam Mathew - Manager Talent Acquisition
JAFZA Dubai P.O Box: 262169 - United Arab Emirates, Dubai, United Arab Emirates (UAE)