Field Technical Specialist

Hewlett-Packard

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

The first role in your work-life, can be the most important decision you make in your career, with HPE you can be sure you made the best decision. Our services organization is currently looking for an early career Field Technical Specialist in Tunisia, who s passionate about IT. As our new team member, you will work with strategic accounts in Tunisia and deliver high value services to our most important customers. You ll lead an account delivery team and will be responsible for developing and maintaining a strong trusted relationship with your customer(s), and the overall service experience from HPE.

How you ll make your mark

In the role as a Field Technical Specialist at HPE you are:

• Responsible for developing and maintaining a strong relationship with designated customer(s)
• The technical reference for customers in planning and delivering proactive service improvements together with the account team
• Develop a broad multi-technology expertise, and product & service portfolio knowledge
• Own the operational relationship with the customer
• Lead customer escalations, to ensure a high degree of customer satisfaction
• Provide consultative advice, collaboration, operational best practices sharing and has a broad technical understanding of the customer s business and IT environment
• Communicate with your customers on an ongoing basis on all aspects of the service delivery cycle
• Proactively proposing improvements and changes to the customers IT environment
• Identify customer needs for additional services that could lead to future service revenue growth
• Able to motivate a team when needed and enthusiastic about the IT solutions and services can bring to unlock true customer value
• A good ambassador for the customer within HPE who works professionally with solving and escalating all kind of support related issues

About you

• First level University Degree or equivalent combination of education and experience.

• Strong communication skills in English and French, both verbal and written

• ITIL knowledge and certification is a very big plus

• Good at relationship-building with a proactive mindset & attitude

• Understanding of the main principles of Service Management

• Business oriented with good analytical skills

• Team player, with a good set of interpersonal skills

• Can easily take on new knowledge and apply it to real life situations

• You must have finished your studies in the last 12 months